About the Role

In this role within The Orange Door (TOD) network in Barwon, you'll be a key player in providing vital support to individuals and families impacted by family violence. Collaborating closely with various teams and professionals, you'll help prioritize and process referrals effectively while maintaining the utmost confidentiality of sensitive client information. Your work will contribute directly to the overarching goal of providing integrated services tailored to the needs of those affected, with a strong emphasis on perpetrator accountability and client empowerment.

 The key objectives of this role are to: 

• Provide comprehensive administrative support for referral processing and invoice management, utilising MS Office Programs and CRM systems effectively.
• Ensure accurate registration and processing of sensitive client records across multiple access points within the Barwon Orange Door network.
• Collaborate with stakeholders to prioritize and process referrals efficiently, including communication with professionals regarding referral acceptance.
• Support Screening Identification and Triage (SIT) Team Leader and other Orange Door Team Leaders with incoming calls, case assistance, and general administrative tasks.
• Maintain confidentiality and integrity of client information while adhering to organisational policies, procedures, and accreditation standards.

Vacancy Details

• Full-time role
• Fixed term to 30 April 2025
• $82,241 p/a + super + salary packaging
• To view the Position Description, please click here

What We Offer

• Flexible working options
• Meli is a not-for-profit organisation, so you can salary package up to $15,900 each Fringe Benefit Tax (FBT) year for general living expenses
• A workplace passionate about diversity and inclusion with Employee Led inclusion working groups open to all employees
• Extensive learning & development opportunities and pathways for career progression
• Employee Assistance Program – independent confidential counselling service
• A dynamic culture of dedicated, passionate and professional team members
• Paid parental leave program, in addition to the government parental leave scheme
• Ability to purchase up to 4 weeks additional leave

About You

• A Bachelor or working towards a qualification in social work or other relevant disciplines. 
• A minimum of 2 years experience in an administrative support role
• Ability to work under pressure and meet deadlines with a high level of organisational and time management skills with a demonstrated ability to work autonomously and as part of a team.

Application Process

• Applicants must address each of the Qualifications, Skills and Experience criteria outlined in the following questionnaire and provide a current Résumé in order to be considered.
• Successful applicants will be required to provide a current Working with Children Check and undergo a National Police Check prior to commencement.
• Meli reserves the right to shortlist and interview before the closing date of this position, so please don’t delay in applying.

Contact Details

For more information about the position please contact Jayne Paulka, Manager - Access and Family Safety, on 0438 466 087

Meli is committed to providing a child safe environment. We have zero tolerance of any abuse or maltreatment of children.

Meli values and celebrates diversity and are working to create a team of people who reflect the diverse community we support. Aboriginal and Torres Strait Islander, LGBTQIA+, culturally diverse people, those living with a disability, and those looking to return to the workforce following a break in their career are encouraged to apply for our roles.  

If we can assist you with any adjustments in order to submit your application for this role, please contact the Recruitment team via email at recruitment@meli.org.au

Applications close 5:00pm Monday 13 May 2024

V.I.D 2401215