Senior Financial Counsellor

Job No: 330041
Location: Horsham

About the Role

The Financial Counselling Program at Meli offers a range of services funded by the Commonwealth Department of Social Services (DSS), Consumer Affairs Victoria (CAV), and the Victorian Responsible Gambling Foundation (VRGF). Our services are delivered from Meli’s offices in Warrnambool and Geelong, with outreach locations in Horsham, Portland, and Hamilton. We are currently expanding our reach to include North West Victoria.

We are looking for a dedicated Senior Financial Counsellor to join our team in Horsham. In this role, you will provide essential financial counselling and support to individuals and families in North West Victoria who are eligible for assistance under DSS and CAV funding criteria.

Key Objectives:

  • Deliver a strength-based financial counselling service, aiming to stabilize current financial difficulties and support long-term financial capability improvements for individuals and families.
  • Provide direct casework, advocacy, negotiation, referrals, and community education to service users experiencing financial distress, including those facing issues such as family violence and other co-morbidities.
  • Supervise financial counselling students and mentor less experienced financial counselling employees, fostering a supportive and educational environment.
  • Travel across North West and South West Victoria, working from various office and co-located locations. Overnight stays may be required, and flexible working arrangements are available to accommodate these needs.
  • Assist in expanding our financial counselling services into new areas, demonstrating innovation and flexibility to meet the evolving needs of our community.

Vacancy Details

  • Ongoing, full time position
  • $106,644 p/a + Super + Salary Packaging 
  • To view the Position Description, please click here 

What We Offer

  • Flexible working options
  • Working at Meli, a not-for-profit organization, comes with the valuable benefit of salary packaging. You can allocate up to $15,900 per Fringe Benefit Tax (FBT) year towards your general living expenses. This means more of your income goes directly into your pocket, enhancing your overall financial wellbeing
  • A workplace passionate about diversity and inclusion with Employee Led inclusion working groups open to all employees
  • Extensive learning & development opportunities and pathways for career progression
  • Employee Assistance Program – independent confidential counselling service
  • A dynamic culture of dedicated, passionate and professional team members
  • Paid parental leave program, in addition to the government parental leave scheme
  • Ability to purchase up to 4 weeks additional leave

About You

To be successful in the role, you will have:

  • A qualification in Financial Counselling and demonstrated post qualifying professional practice.
  • Eligibility for membership of The Financial and Consumer Rights Council Inc. (FCRC) and able to meet the standards, training and supervision requirements set by FCRC.
  • An understanding of relevant legislation.
  • Current knowledge of the practices of financial institutions and effective service delivery models, with the ability to work within such frameworks.
  • Demonstrated ability to advise and provide financial information to families and individuals to assist in the resolution of financial issues at various levels including crisis intervention, intake and assessment, and planned financial counselling.
  • Excellent communication and interpersonal skills, including advanced proficiency in written and verbal communication skills.

Application Process

  • Applicants must address each of the Qualifications, Skills and Experience criteria outlined in the following questionnaire and provide a current Résumé in order to be considered.
  • Successful applicants will be required to provide a current Working with Children Check (WWCC) and undergo a National Police Check prior to commencement.
  • Meli reserves the right to shortlist and interview before the closing date of this position, so please don’t delay in applying.

Contact Details

For more information about the position please contact Charu Thukral, Team Leader Financial Counselling and Wellbeing Team, 03 5245 2101. 

Meli is committed to providing a child safe environment. We have zero tolerance of any abuse or maltreatment of children.

Meli values and celebrates diversity and are working to create a team of people who reflect the diverse community we support. Aboriginal and Torres Strait Islander, LGBTQIA+, culturally diverse people, those living with a disability, and those looking to return to the workforce following a break in their career are encouraged to apply for our roles.  

If you require adjustments to the recruitment process, please email us at recruitment@meli.org.au or call the Meli Candidate Accessibility Help Line on 0492 867 488 to discuss how we can best support you.

Applications close 5:00pm Wednesday 31 July 2024

V.I.D 330041

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Privacy Acknowledgment

Please click here to access the Meli privacy policy which explains how we manage your personal information for the purposes of processing and considering your application for employment. The information submitted here will be stored and retained in the Scout Talent platform for use by Meli for recruitment purposes. If you have any queries please email recruitment@meli.org.au. 


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About us

Meli is a Victorian not-for-profit formed on 1 April 2023 following the coming together of BCYF and Bethany – both strong, values driven organisations that have serviced our communities for more than 150 years.

With our culture at the heart of our organisation, we have drawn on our combined strengths to make an even greater place to work where everyone matters, feels connected to a meaningful purpose and is proud of the value we all deliver. At Meli our employees bring a wealth of passion, knowledge, experience and specialised skills that contribute to our vibrant culture.

We are seeking values-driven people who are inspired to partner with us to make a difference.